Shipping policy

At Aella, we want your order to reach you smoothly and without surprises. Please read the details below so you know exactly what to expect.

Order Processing 

All orders are processed within 1–2 business days after your order is placed. Orders placed on weekends or public holidays are processed on the next business day. Once your order has been dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

Delivery Times

Estimated delivery times after dispatch:

Destination Estimated delivery Germany 8–10 business days. Rest of Europe6–10 business days. Please note these are estimates from the date of dispatch, not the date of order, and are not guaranteed. Delivery times can vary due to customs, carrier delays, weather, or public holidays.

Why Our Delivery Takes a Little Longer

Aella is made in small batches and shipped directly from our facility rather than sitting in a local warehouse. This helps us keep quality high and pricing fair — no middlemen, no unnecessary markup. We'd always rather be upfront about timing than surprise you at checkout.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address. Free shipping on orders over €49

Tracking Your Order

As soon as your order ships, we'll email you a tracking number and link. If you haven't received your tracking details within 4 business days of ordering, please check your spam folder first, then contact us at myaella.com@gmail.com

Delays

Occasionally, circumstances outside our control — customs processing, carrier backlogs, severe weather, or holiday periods — can slow delivery. We can't control these, but if your order is delayed we're always happy to help you chase it. Just get in touch. Incorrect or Incomplete Addresses Please double-check your shipping address at checkout. We're not able to take responsibility for orders delivered to an address entered incorrectly, though we'll always do our best to help. If a parcel is returned to us as undeliverable due to an incorrect address, we'll refund the order value minus shipping costs, or resend it at your expense. Lost or Undelivered Orders If your tracking hasn't updated or your order hasn't arrived within 15 business days of the estimated delivery date, please contact us at myaella.com@gmail.com. We'll investigate with the carrier and either resend your order or issue a refund. Customs & Import Duties For international orders, you may be charged customs duties or import taxes when your parcel arrives. These charges are set by your country's authorities, not by Aella, and are the customer's responsibility. Contact Us Questions about your order or shipping? We're here to help.

Email: myaella.com@gmail.com

Company: Aella 

Address: Meldriņu iela 15/6